Terms of service.

Who you are agreeing with

FreelyForm (legal entity name not yet published), business address not yet published. Contact: [email protected].

“We”, “us” and “our” mean that entity. “You” means the person or organisation that creates an account. If you accept these terms for an employer, you confirm you are allowed to do so.

The service

FreelyForm is a hosted backend for HTML forms. You keep your own markup and point it at an endpoint; we receive the submission, store it, deliver notifications, and forward signed webhook events. We are not a form builder and we do not host your website.

The service is in early access. Features may change, be added, or be withdrawn. We publish what exists on the features page and what does not yet exist at the bottom of it; where these terms and that page disagree about a feature, that page is the more current description.

Accounts

• You must give a working email address, because recipient verification and account recovery depend on it.
• You are responsible for keeping credentials and API keys secret, and for what happens under your account.
• One account per person or organisation; do not resell or share access as a substitute for a plan.
• Tell us promptly at [email protected] if you believe an account has been compromised.

Acceptable use

You may not use the service for anything unlawful, and specifically not to:

• send unsolicited bulk email, or use a form as a relay for mail you did not invite;
• phish, distribute malware, or collect credentials you are not entitled to;
• process content that exploits or endangers children, incites violence, or infringes another person's rights;
• bypass rate limits, origin restrictions, captcha, or authentication;
• test the service against systems you do not own.

We may suspend a form or an account that creates a security, abuse, or deliverability risk. Where it is safe to do so we tell you why, and suspension is not a substitute for deleting your data — you keep the ability to export.

Your responsibilities as the form owner

You decide what your forms collect, and the law that applies to that collection is yours to satisfy. In particular you are responsible for the notices you give visitors, the consent you rely on, and the retention period you configure. Where you transfer personal data to us for processing, you are the controller and we are the processor, as described in the privacy policy.

You also control delivery: recipients must be verified before notifications send, and addresses that bounce or complain are suppressed. Do not rely on a single channel for anything you cannot afford to lose.

Subscriptions, billing and merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

No paid plan is on sale yet. The pricing page shows the plan we intend to sell and the price we intend to charge, marked as not yet purchasable. Paddle's buyer terms govern the purchase transaction, including tax, invoicing, and chargebacks.

• Subscriptions renew automatically for the same period until cancelled.
• Cancellation is self-service and takes effect at the end of the period already paid for.
• Refunds are handled under the refund and cancellation policy.
• If a price changes, subscribers are told before the next renewal, and the change never applies retroactively.
• Failing to pay does not delete your data — the account moves to the free plan, where submissions over the free quota are rejected rather than discarded.

Service levels

No uptime SLA is offered during early access. We aim to keep the service available and we publish incidents to affected account holders by email. Do not build a workflow in which a missed notification causes harm you cannot recover from.

Your data and deletion

Your submissions are yours. You can export them as CSV at any time and delete submissions, forms, or the whole account from the dashboard. Deleting the account removes its forms and submissions, subject to operational backups rotating out and to billing records we must keep for tax purposes. Attachments are removed at the end of the retention window; the submission record outlives its files.

Intellectual property

You keep all rights to your content, your form markup, and the data you collect. We keep the rights to the service itself. Nothing in these terms transfers ownership in either direction, and we claim no licence to your submission content beyond what is needed to store it, deliver it to the destinations you configure, and show it to you in the dashboard.

Suspension and termination

You may stop using the service at any time and delete the account. We may suspend or terminate an account for a material breach of these terms, a legal requirement, or a risk to the service or other customers. If we terminate without a breach on your side, we refund the unused part of any paid period through Paddle.

No warranty

The service is provided “as is” and “as available”. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted availability, that a notification will reach a particular inbox, or that the service meets a compliance regime you are subject to — describe your requirement and we will tell you plainly whether we meet it.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, lost revenue, lost data, or the cost of substitute services. Our total liability for claims arising out of the service is limited to the amount you paid us in the twelve months before the claim, or, where nothing was paid, to the equivalent of one month of the paid plan. Nothing here limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law.

Governing law and jurisdiction

These terms are governed by the People’s Republic of China. Disputes are subject to the non-exclusive jurisdiction of the competent courts at our place of business.

That does not remove protections you have as a consumer where you live. If the mandatory consumer law of your country of residence gives you a stronger right than these terms do — including a right to sue in your local courts — that law applies and nothing here is intended to contract out of it. Purchase transactions with Paddle are additionally governed by Paddle's own buyer terms.

Changes to these terms

We update these terms when the product changes — for example when billing opens, or when a new processor is added. The date at the top is the current version. Material changes are announced to account holders by email before they take effect; continuing to use the service after that means you accept the updated terms, and if you do not, you can stop using it and delete the account.

Contact

Questions about these terms: [email protected]. Business details are on the contact page.