FAQ
Form backend questions, answered directly.
Short answers about endpoints, delivery, spam, files, webhooks, data, and pricing.
Questions and answers
What is a hosted form backend?
It is a service that receives the POST request from a web form, stores the fields, sends notifications, and returns a response. You do not deploy or maintain the receiving server.
Do I need to use a specific form builder?
No. FreelyForm works with standard HTML forms and JSON requests. You can keep an existing form builder as long as it can post to a custom endpoint.
How do I prevent spam?
Use a custom honeypot field, optional Turnstile, per-form rate limits, an origin allowlist, and server-side rules that mark or reject suspicious content. Spam marked before quota consumption does not count against the monthly limit.
What happens if the recipient address is not verified?
The submission is stored as pending_verification and no owner notification is sent. After the address is confirmed, pending submissions are queued automatically. Unverified recipients can be resent after a 60-second cooldown.
Can I use my own domain for outgoing mail?
Yes. Add a sending domain, publish the TXT ownership record, and provide SMTP credentials. The password is encrypted at rest with AES-256-GCM. Real delivery also depends on your SMTP provider and DNS authentication.
Are webhooks retried?
Yes. Each event is attempted up to five times. Attempts and responses are recorded, and a delivery can be replayed after the receiver is fixed.
Can I export my submissions?
Yes. The dashboard and API both provide CSV export. Individual submissions include their payload and delivery history.
Is there a monthly submission cap?
Accounts currently have no monthly cap by default during early access. Per-form rate limits and upload limits still apply, and a future paid plan may introduce volume tiers.
Does FreelyForm store files permanently?
No. Attachments have a retention period, 90 days by default, and are removed by a scheduled sweep. Export anything that must be kept longer.
Do you publish an uptime SLA?
Not yet. FreelyForm is in early access and does not claim a specific uptime percentage or offer a contractual SLA. Delivery records and retries are available, but they are not a substitute for an SLA.
Can I delete my account and data?
Yes. Account deletion is available in the dashboard. It removes the account, its forms, and its submissions, subject to operational backups and legal retention requirements.
Is FreelyForm affiliated with Formspree?
No. FreelyForm is an independent product. Formspree is referenced only as a comparison benchmark.
Put your forms on a backend that keeps a record.
Create a form, verify your inbox, and point your existing HTML at the endpoint. No server, no SDK, no rewrite.
POST https://freelyform.com/f/FORM_ID