Legal · Refunds
Refunds and cancellation, stated without conditions you cannot find.
Last updated 2026-11-12. No paid plan is on sale yet, so this policy describes how billing will work when it opens.
Who processes the payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
That means your purchase contract for a paid plan is with Paddle, not directly with us. Paddle issues the invoice, collects and remits any sales tax or VAT, and processes refunds and chargebacks. Their buyer terms and privacy policy apply to the payment itself; this page explains how the service side behaves.
Refund window
Paddle’s standard refund policy applies, which allows a refund request within 14 days of a transaction for most products. If you ask us instead of Paddle, we will forward the request rather than handling it ourselves — the money moves through Paddle either way.
Nothing on this page reduces a right you have under the consumer law of the country you live in. Where local law gives you a longer period or a stronger remedy, that law wins.
Cancellation
- Cancellation is self-service from the billing link in the receipt or by asking us.
- It stops the next renewal and takes effect at the end of the current paid period.
- You keep the paid features until that date; nothing is switched off early.
- Cancelling does not by itself refund the current period.
- Annual plans are cancelled the same way and renew on the same date each year.
Renewals and price changes
Subscriptions renew automatically until cancelled. Before a renewal is charged, Paddle sends the receipt for the new period. If we change a price, existing subscribers are told before their next renewal, and the change applies from that renewal rather than retroactively — anyone who does not want it can cancel first and keep the period they already paid for.
What a refund does to your account
A refund ends the paid period. Forms stay live until the end of the period already paid for; after that the account moves to the free plan. Nothing is deleted because of a refund. Submissions over the free quota are rejected — a 429 with the error code quota_exceeded — and your data stays exportable. You can export CSV and delete the account at any time.
Chargebacks
If a payment is disputed with the card issuer, Paddle handles the dispute. Please email us first: a chargeback costs more than the refund and takes weeks to resolve, and in nearly every case we would rather just refund the period.
When we refund without being asked
If a billing error is ours — a duplicate charge, a renewal after a cancellation we failed to process, a plan charged at the wrong price — we will refund it on our own initiative rather than waiting for a request.
Refund and cancellation questions
Who do I ask for a refund?
Paddle, our merchant of record. Paddle processed the payment, issued the invoice, and handles refunds and chargebacks directly. Contacting us also works — we will pass the request on — but Paddle is the party that can actually move the money.
How long do I have?
Paddle’s standard refund window applies, which is 14 days from the transaction for most products. The window and the conditions are stated in Paddle’s buyer terms and refund policy, which take precedence for the payment itself.
What happens to my data after a refund?
A refund ends the subscription. Your forms keep working until the end of the paid period unless you delete the account; after that the account reverts to the free plan and submissions beyond the free quota are rejected rather than deleted. You can export everything and delete the account whenever you want.
Can I cancel a subscription without asking anyone?
Yes. Cancellation is self-service and takes effect at the end of the current billing period, so you keep the paid features until then. Cancelling is not a refund request and a refund is not a cancellation; both can be done, in that order if you want the money back too.
Do you refund partial months?
Not as a rule. A subscription is billed for a period and cancellation stops the next period, which is why cancelling early is not the same as a pro-rata refund. If something went wrong on our side, that is a different conversation and we will make it right.
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